Knowledgebase: False Positives
How can I block / allow a specific user agent?
Posted by , Last modified by on 22 September 2011 05:47 PM

If you wish to whitelist a specific User-Agent you believe to be legit, please follow this workaround :

1. Click "User Defined Request rules" under the category "Bad User Agents Signatures \ Fake Browsers".
2. Click Add New Rule. The New Rule wizard appears.
3. Choose "Search in User-Agent header"
4. In the Create pattern window, in the Pattern to Search field, enter the user agent string you wish to allow.
5. Select "Allow request" / "Block request"
6. Choose whether you want this rule to apply to all pages or specific pages.

Best of luck, 

We are here in case you have further questions.

(0 vote(s))
This article was helpful
This article was not helpful

Comments (0)
Post a new comment
Full Name:
CAPTCHA Verification 
Please enter the text you see in the image into the textbox below. This is required to prevent automated registrations and form submissions.

Help Desk Software by Kayako